Refund policy
Upon Delivery
Please inspect your order before accepting it from the courier. If any item arrives damaged, spoiled, or different from your order, you may return or replace it immediately with the courier before accepting the delivery.
After Delivery
If an issue cannot reasonably be identified during delivery and becomes apparent only after the courier has left, you may submit a return or replacement request within the same day of receiving your order.
To help us review your request, please provide:
- Clear photos or a short video showing the issue.
- The product in its original Aal-Aziz Farms packaging.
- Your order confirmation or proof of purchase.
Each request is carefully reviewed by our team to ensure the best possible resolution.
How to Submit a Request
Send your request to info@aalazizfarms.net with your order number and the items listed above.
Non-Returnable Products
Products free from quality issues, damage, or order errors are not eligible for return or refund.
Delivery Fees
If your order arrives damaged, spoiled, or affected during transportation, Aal-Aziz Farms will cover the replacement or return, including the delivery cost.
Approved Refunds
Where a refund is approved, the amount is returned to the original payment method used for the order.